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A 16-year-old traveling alone from Florida to Cleveland, Ohio, ended up in Puerto Rico after boarding the wrong Frontier Airlines flight.
The teenage passenger – identified only by his first name, Logan, by Frontier – intended to travel from Tampa, Florida, to Cleveland on a Dec. 22 flight, but “mistakenly boarded a different flight to San Juan, Puerto Rico,” Frontier Director of Corporate Communications Jennifer de la Cruz said in a statement.
Both flights departing Tampa International Airport for Cleveland and San Juan left from the same gate, with the flight to Puerto Rico departing first. When Logan arrived at the gate for his flight from Tampa to Cleveland, he noticed passengers already boarding and followed suit.
“He went up there and asked the lady if the flight was boarding, and they said, ‘yes,’ and they also checked his bag to make sure it fit,” Ryan Lose, Logan’s father, told CNN. “But Logan said they never scanned his ticket. Logan said they just glanced at it and said, ‘Yes, you’re on the right flight,’ and then he boarded. “If they had scanned his boarding pass, they would’ve known my son was on the wrong plane.”
Logan, who suffers from flight anxiety, according to Lose, texted his family after realizing his flight had landed in Puerto Rico.
“I could feel the fear in the text messages. I could feel how scared he was,” Lose told NBC News. “My heart pretty much sank at that point because there was nothing I could do.”
Logan was “immediately flown back to Tampa on the same aircraft and accommodated on a flight to Cleveland the following day,” De La Cruz said.
“Frontier has extended its sincere apologies to the family for the error,” she added.
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